Shipping policy

1. Overview

MASSEVA LTD is dedicated to providing an exceptional delivery experience for our premium furniture collection. This Shipping Policy outlines the terms and conditions that constitute our Shipping Policy for all orders placed within the United States.

2. Shipping Jurisdiction

At present, MASSEVA exclusively services the United States market. We ensure that all logistical operations comply with federal and state transportation regulations to guarantee the safe arrival of your luxury recliners.

3. Order Processing & Fulfillment

•Processing Time: All orders are subject to a processing period of 1-2 business days.

•Fulfillment: Orders are processed and dispatched from our strategic US-based warehouses to ensure maximum efficiency.

•Operational Days: Please note that processing and shipping do not occur on weekends or public holidays.

4. Shipping Rates & Delivery Timelines

We are pleased to offer Complimentary Standard Shipping on our entire collection. Our logistics network is optimized to provide rapid delivery across the continental United States.

Service Level	Delivery Window	Shipping Fee
Standard Insured Shipping	3 - 7 Business Days	Complimentary (Free)

NOTE:- "Your order will be delivered within 3 to 7 business days from the date of purchase."

5. Shipment Tracking

Upon dispatch, a formal Shipment Confirmation will be sent to your registered email address, containing a dedicated tracking number. Tracking information typically becomes active within 24 hours of departure.

6. Delivery Security & Damages

MASSEVA assumes full responsibility for the integrity of your order during transit.

•Inspection: We request that customers inspect their delivery upon arrival.

•Reporting: In the unlikely event of transit damage, please notify our executive support team at support@masseva.com within 48 hours, providing photographic evidence of the damage and original packaging.